Replacement of your GPRS-meter
English translation of the letter(s) that you have received from us
Changes in communication technology mean it is necessary to replace the meter at your address. We will explain more about this in this letter.
The 2G signal is being switched off
The smart meter at your address uses 2G mobile communication technology to send meter readings, as well as to ensure your consumption is registered at the high or low tariff. This signal is being switched off. Once this happens, it will only be possible to send meter readings using the 4G signal. Without a 4G signal we are no longer able to update the meter, which means we can no longer guarantee that high and low tariffs will be registered correctly. GPRS meters are not suitable for 4G. These meters therefore need to be replaced.
There is a GPRS meter installed at your address
We will therefore come and install a new smart meter at your address free of charge. You can then continue to take advantage of all the benefits of a smart meter. If you do not want your meter to send meter readings automatically, please inform the engineer during the installation or deactivate this function easily yourself at www.liander.nl/inloggen-in-mijn-liander.
You will soon receive a letter about making an appointment
This will explain how you can quickly and easily make an appointment with our contractor. You can choose a time that suits you.
Liander is your network operator
We ensure that 3.2 million households and businesses can use electricity and gas. Now and in the future.
Final points
Do you have any further questions? You can find out more information at www.liander.nl/vervangen-gprs. You will also find answers to frequently asked questions here.
Yours sincerely,
Liander N.V.
Charlotte Sanders
Consumer & Small Business Director
You recently received a letter from us informing you that the 2G signal is being switched off. This letter explains how to book an appointment.
An engineer from the contractor in the letter will come to replace your meter
Simply make an appointment yourself on a date that suits you. The sooner you make your appointment, the more dates and time slots will be available to choose from.
Make an appointment to replace your meter
Step 1: Scan the QR code or visit the URL in the letter.
Would you prefer to make an appointment by telephone? Call the contractor at the telephone number listed in the brief
Step 2: Enter the reference provided and the access codeon this letter online. You do not need to do this if you use the QR code.
Step 3: Enter your details.
Step 4: Click through to the contractor’s booking portal.
Step 5: Choose a date and time convenient for you.
Please note: if your meter needs to be replaced, you will be unable to use any electricity and/or gas for between 1 and 2 hours.
You have already received a letter informing you that the 2G signal is being switched off
The smart meter at your address uses 2G mobile communication technology to send meter readings, as well as to ensure your consumption is registered at the high or low tariff. This signal is being switched off. Once this happens, it will only be possible to send meter readings using the 4G signal. Without a 4G signal we are no longer able to update the meter, which means we can no longer guarantee that high and low tariffs will be registered correctly. GPRS meters are not suitable for 4G. These meters therefore need to be replaced. You can find out more information about this at www.liander.nl/vervangen-gprs.
There is a GPRS meter with the serial number in the letter installed at your address
We will therefore come and install a new smart meter at your address free of charge. You can then continue to take advantage of all the benefits of a smart meter. If you do not want your meter to send meter readings automatically, please inform the engineer during the installation or deactivate this function easily yourself at www.liander.nl/inloggen-in-mijn-liander.
Have you also got a smart gas meter?
It is sometimes also necessary to replace the gas meter. The engineer will assess this during your appointment and, if necessary, will also install a new smart gas meter free of charge.
Liander is your network operator
We ensure that 3.2 million households and businesses can use electricity and gas. Now and in the future.
Final points
Do you have any questions about your appointment? You can contact the contractor at the telephone number listed in the letter.
Yours sincerely,
Liander N.V.
Charlotte Sanders
Consumer & Small Business Director
You recently received a letter from us asking you to make an appointment to replace your smart meter. Unfortunately, you have not yet booked an appointment. That is why we are sending this reminder.
An engineer from the contractor in the letter will come to replace your meter
Simply make an appointment yourself on a date that suits you. By making an appointment now you will have a greater choice of available dates and time slots.
Make an appointment to replace your meter
Step 1: Scan the QR code or visit the URL in the letter.
Would you prefer to make an appointment by telephone? Call the contractor at the telephone number listed in the brief
Step 2: Enter the reference provided and the access codeon this letter online. You do not need to do this if you use the QR code.
Step 3: Enter your details.
Step 4: Click through to the contractor’s booking portal.
Step 5: Choose a date and time convenient for you.
Please note: if your meter needs to be replaced, you will be unable to use any electricity and/or gas for between 1 and 2 hours.
You have already received a letter informing you that the 2G signal is being switched off
The smart meter at your address uses 2G mobile communication technology to send meter readings, as well as to ensure your consumption is registered at the high or low tariff. This signal is being switched off. Once this happens, it will only be possible to send meter readings using the 4G signal. Without a 4G signal we are no longer able to update the meter, which means we can no longer guarantee that high and low tariffs will be registered correctly. GPRS meters are not suitable for 4G. These meters therefore need to be replaced. You can find out more information about this at www.liander.nl/vervangen-gprs.
There is a GPRS meter with the serial number int he letter installed at your address
We will therefore come and install a new smart meter at your address free of charge. You can then continue to take advantage of all the benefits of a smart meter. If you do not want your meter to send meter readings automatically, please inform the engineer during the installation or deactivate this function easily yourself at www.liander.nl/inloggen-in-mijn-liander.
Have you also got a smart gas meter?
It is sometimes also necessary to replace the gas meter. The engineer will assess this during your appointment and, if necessary, will also install a new smart gas meter free of charge.
Liander is your network operator
We ensure that 3.2 million households and businesses can use electricity and gas. Now and in the future.
Final points
Do you have any questions about your appointment? You can contact the contractor at the telephone number listed in the letter.
Yours sincerely,
Liander N.V.
Charlotte Sanders
Consumer & Small Business Director
Dear ,
You have received several letters from us asking you to make an appointment to replace your smart meter with serial number in the letter. Unfortunately, you have not yet booked an appointment. That is why we are sending this final reminder.
An engineer from the contractor in the letter will come to replace your meter
Simply make an appointment yourself on a date that suits you. By making an appointment now you will have a greater choice of available dates and time slots.
Make an appointment by no later than the date in the letter to have your meter replaced
Step 1: Scan the QR code or visit the URL in the letter.
Would you prefer to make an appointment by telephone? Call the contractor at the telephone number listed in the brief
Step 2: Enter the reference provided and the access codeon this letter online. You do not need to do this if you use the QR code.
Step 3: Enter your details.
Step 4: Click through to the contractor’s booking portal.
Step 5: Choose a date and time convenient for you.
Please note: if your meter needs to be replaced, you will be unable to use any electricity and/or gas for between 1 and 2 hours.
What will happen if you do not make an appointment by the final date in the letter?
The benefits that come from having a smart meter will no longer be available to you from 1 January 2029 when the 2G signal is switched off.
The benefits of a smart meter include:
- Insight – via your energy supplier or an energy consumption app – into your energy consumption and any energy fed back to the grid. This can also help you save energy.
- Your meter readings are sent to your energy supplier automatically.
- Access to modern energy contracts, such as a dynamic contract or dual-rate tariff.
- In the event of a fault, we can resolve it more easily and more quickly for you.
What will happen if you do not make an appointment, but you want to replace your meter later on? We cannot guarantee that it will be possible to do this before 1 January 2029. You can find out more about this at www.liander.nl/vervangen-gprs.
You have received a number of letters informing you that the 2G signal is being switched off
The smart meter at your address uses 2G mobile communication technology to send meter readings, as well as to ensure your consumption is registered at the high or low tariff. This signal is being switched off. Once this happens, it will only be possible to send meter readings using the 4G signal. Without a 4G signal we are no longer able to update the meter, which means we can no longer guarantee that high and low tariffs will be registered correctly. GPRS meters are not suitable for 4G. You have a GPRS meter and it therefore needs to be replaced.
Liander is your network operator
We ensure that 3.2 million households and businesses can use electricity and gas. Now and in the future.
Final points
Do you have any questions about your appointment? You can contact the contractor at the telephone number listed in the letter.
Yours sincerely,
Liander N.V.
Charlotte Sanders
Consumer & Small Business Director