Book an appointment with our contractor
English translation of the letter(s) that you have received from us
Dear resident,
The electricity and/or gas meter at your address needs to be replaced. You can read more about this in this letter.
The electricity or gas meter at your address is not legally compliant
Each year the testing institute KIWA checks a number of different types of meter to see if they are still working properly. The type of meter at your address no longer meets the legal requirements. As a result, we are unable to guarantee its reliability. We will therefore come and replace the meter at your address free of charge. This is something we are required to do under the Metrology Act. We would appreciate your cooperation with this. It is understandable that you may have questions about this situation. Please visit liander.nl/afkeur (in Dutch) to read more about the non-compliance of meters.
Make an appointment to replace your meter
- Go to <url> or scan the QR code by <datum> at the latest.
- Enter the reference provided on this letter: <briefkenmerk> and the access code: <toegangscode> online. You do not need to do this if you use the QR code.
- Enter your details.
- Click through to the booking portal of <aannemer>.
- Choose a date and time convenient for you.
Please note: While your new meter is being installed, you will be unable to use any electricity and/or gas for between 1 and 2 hours.
Which meter will you have installed?
Our engineer will install a smart meter as standard. Find out more at liander.nl/slimmemeter (in Dutch). Would you prefer not to have a smart meter? If so, we can also install a digital meter without a read-out function for you. Please inform the engineer of this at the time of your appointment. Please note: Are we installing a smart meter? If so, it is sometimes necessary to replace both meters. The engineer will always assess this during your appointment.
Who is Liander?
Liander is your network operator. We are working to develop an energy network that meets the demands of today and tomorrow. In this way we are ensuring that 3.2 million Dutch households and businesses can use electricity and gas.
Final points
Do you have any further questions about your appointment? If so, the contractor's availability and contact details can be found in the letter. The contractor will be happy to help you further.
Yours sincerely,
Liander N.V.
Dear resident,
The electricity and/or gas meter at your address needs to be replaced. We have already written to you about this.
Make an appointment to replace your meter by <date in letter> at the latest
- Go to <url> or scan the QR code by <datum> at the latest.
- Enter the reference provided on this letter: <briefkenmerk> and the access code: <toegangscode> online. You do not need to do this if you use the QR code.
- Enter your details.
- Click through to the booking portal of <aannemer>.
- Choose a date and time convenient for you.
Please note: While your new meter is being installed, you will be unable to use any electricity and/or gas for between 1 and 2 hours.
The electricity or gas meter at your address is not legally compliant
Each year the testing institute KIWA checks a number of different types of meter to see if they are still working properly. The type of meter at your address no longer meets the legal requirements. As a result, we are unable to guarantee its reliability. We will therefore come and replace the meter at your address free of charge. This is something we are required to do under the Metrology Act. Our General Terms and Conditions require you to cooperate with us. Please see liander.nl/algemene-voorwaarden (in Dutch). It is understandable that you may have questions about this situation. You will find more information about the non-compliance of meters at liander.nl/afkeur (in Dutch).
Which meter will you have installed?
Our engineer will install a smart meter as standard. Find out more at liander.nl/slimmemeter (in Dutch). Would you prefer not to have a smart meter? If so, we can also install a digital meter without a read-out function for you. Please inform the engineer of this at the time of your appointment. Please note: Are we installing a smart meter? If so, it is sometimes necessary to replace both meters. The engineer will always assess this during your appointment.
Who is Liander?
Liander is your network operator. We are working to develop an energy network that meets the demands of today and tomorrow. In this way we are ensuring that 3.2 million Dutch households and businesses can use electricity and gas.
Final points
Do you have any further questions about your appointment? If so, the contractor's availability and contact details can be found in the letter. The contractor will be happy to help you further.
Yours sincerely,
Liander N.V.
Dear resident,
The electricity and/or gas meter at your address needs to be replaced. We have sent you a number of letters to inform you of this. Despite these letters, you have not yet booked an appointment.
Why are you receiving this letter by registered post?
Your meter has been declared non-compliant by the testing institute KIWA. That is because the type of meter at your address no longer meets the legal requirements. As a result, we are no longer able to guarantee the reliability of the meter. It is important that you allow us to replace your meter. We will do this free of charge. Allowing us to maintain and, if necessary, replace your meter is also a stipulation under our General Terms and Conditions. These General Terms and Conditions require you to cooperate with the replacement of your meter. Please see liander.nl/algemene-voorwaarden (in Dutch). By sending you this letter by registered post, we are making sure that you have received it. We trust that you will make an appointment soon. You will find more information about the non-compliance of meters at liander.nl/afkeur (in Dutch).
Possible consequences if you do not make an appointment
If you do not make an appointment to replace your meter, we may have to take one of the following measures:
- Under the General Terms and Conditions for connection and transmission that apply between you and Liander, we may disconnect your electricity or gas supply. Once we have replaced the meter and you have paid the disconnection and reconnection charges, we will reconnect you and you will be able to use electricity and/or gas. Or;
- To maintain the safety of our network, we may request access to your property via the courts, in accordance with our legal obligation. This means that, if necessary, we will enter your property, together with the police, to replace the meter. You will be liable for all the costs associated with this measure.
Naturally, this is a situation you will want to avoid, and so do we. We are therefore giving you one more opportunity to make an appointment.
Make an appointment to replace your meter by <date in letter> at the latest
- Go to <url> or scan the QR code by <datum> at the latest.
- Enter the reference provided on this letter: <briefkenmerk> and the access code: <toegangscode> online. You do not need to do this if you use the QR code.
- Enter your details.
- Click through to the booking portal of <aannemer>.
- Choose a date and time convenient for you.
Please note: While your new meter is being installed, you will be unable to use any electricity and/or gas for between 1 and 2 hours.
The electricity or gas meter at your address is not legally compliant
Each year the testing institute KIWA checks a number of different types of meter to see if they are still working properly. The type of meter at your address no longer meets the legal requirements. As a result, we are unable to guarantee its reliability. We will therefore come and replace the meter at your address free of charge. This is something we are required to do under the Metrology Act. Our General Terms and Conditions require you to cooperate with us. Please see liander.nl/algemene-voorwaarden (in Dutch). It is understandable that you may have questions about this situation. You will find more information about the non-compliance of meters at liander.nl/afkeur (in Dutch).
Which meter will you have installed?
Our engineer will install a smart meter as standard. Find out more at liander.nl/slimmemeter (in Dutch). Would you prefer not to have a smart meter? If so, we can also install a digital meter without a read-out function for you. Please inform the engineer of this at the time of your appointment. Please note: Are we installing a smart meter? If so, it is sometimes necessary to replace both meters. The engineer will always assess this during your appointment.
Who is Liander?
Liander is your network operator. We are working to develop an energy network that meets the demands of today and tomorrow. In this way we are ensuring that 3.2 million Dutch households and businesses can use electricity and gas.
Final points
Do you have any further questions about your appointment? If so, the contractor's availability and contact details can be found in the letter. The contractor will be happy to help you further.
Yours sincerely,
Liander N.V.